Refund policy

All items are custom produced. If there is a production quality issue, Kelly shall replace the item if notified within 30 days of receipt of the item. If an item does not fit, it is the responsibility for the ZEISS personnel to pay for the freight to return the item along with the freight for the new item. Please use the link "Submit Return" at the bottom of the Home Page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please click on the link below or contact us at zeiss@kellypromotions.com. 

Click Here to Request a Return

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zeiss@kellypromotions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zeiss@kellypromotions.com.